Help Center
We’re here to help! Below are answers to common questions and ways to contact us.
Contact Us
- Phone: 406-240-4042
- Email: donationwarehouse@gmail.com
- Hours: Monday-Friday 10am-5:30pm, Saturdays 10am-4pm.
Frequently Asked Questions
How do I schedule a service?
You can contact us by phone, text, or through our website form.
Will I receive confirmation?
If you opt in for text, you may receive a confirmation via phone or SMS after scheduling.
Can I reschedule or cancel?
Yes, please contact us as soon as possible to make changes.
Is there a cost for pick up?
Donation pick ups are FREE and donation receipts are available.
Do you deliver?
We do! Delivery is available in the Missoula area for an additional fee.
What items do you accept?
In general most used furniture, appliances, and home decor with some limitations depending on condition.
What items are not accepted?
Furniture that is broken, dirty, unsafe, or missing parts. Non-working appliances are welcome to be dropped off with us, or may be considered if we are already at an address picking up other items.
Do I get a receipt?
Yes, donations are tax-deductible and receipts are available.
Where do proceeds go?
They support local child abuse prevention programs through The Parenting Place.
Can I drop off items?
Yes, during regular business hours.
How do I donate?
Call, submit a form on our website, or visit us in person.
SMS Help & Support
By providing your phone number, you agree to receive SMS messages from us.
Message types may include:
- Appointment reminders
- Service updates
- Customer support messages
Message details:
- Messaging frequency may vary
- Message and data rates may apply
Manage your messages:
- Text STOP to opt out at any time
- Text HELP for assistance
- Or visit our website at www.donationwarehouse.net
Troubleshooting
I didn’t receive a message
Check that your phone number was entered correctly or contact us for assistance.
I need immediate help
Call us directly at 406-240-4042